Customer satisfaction - samsung proj - free download as word doc (doc / docx), pdf file (pdf), text file (txt) or read online for free this document contains a project work on samsung mobiles which is done based on the live response of the customers. A study on customer satisfaction towards samsung mobile phone in erode city national conference on innovative business practices in technological era 2 | page erode sengunthar engineering college, thudupathi, erode. The need of this research is to compare the satisfaction level of the companies, samsung and lg samsung as well as lg both the companies are very raputated companiesand both are korean companies both the companies manufacturer same products but the research will tell which company has the more power of customer and which company's. Customer satisfaction towards samsung 1 a study oncustomersatisfaction towards samsung brindavan college page 1 a study on customer satisfaction towards samsung submitted in partial fulfillment of the requirement of the award of the degree of bachelor of business management 2013-2014 by under the guidance of brindavan college 2nd cross,bhoopsandra, rmv extension,2nd bangalore - 560 027. Apple has beaten samsung in the american customer satisfaction index for 2016 — but only just while both companies scored exactly the same in 2015, apple managed to grab an extra point to claim.
A study on customer satisfaction on bsnl mobile services 15977 words | 64 pages understand the customers opinion and satisfaction level of mobile services of bsnl in east godavari district, researchtitleda study on customer satisfaction for bsnl mobile services in rajahmundry regionhas been conducted. Among the top smartphones for customer satisfaction, samsung's galaxy note 5 took first place with a grade of 86 ahead of apple's iphone 6s plus, which scored 85. The samsung galaxy note 4 and the iphone 6 plus business insider last week, a lot of the tech press started writing about a survey that pegged customer satisfaction with samsung phones above. Samsung (826) ranks highest in customer satisfaction with side-by-side refrigerators and performs particularly well in three factors: features styling/appearance and warranty samsung is followed in the rankings by lg (825), which performs particularly well in performance and reliability and price.
These smartphones are tops for customer satisfaction share tweet based on jd powers' study, the iphone and samsung phones score highest for customer satisfaction, though lg got a good. Ridgefield park, nj - august 16, 2013 - samsung electronics america, inc, america's fastest growing home appliance brand 1, is proud to announce that it has received the industry-leading washer ranking in jd power's 2013 laundry appliance satisfaction study, the highest customer satisfaction recognition in the category for the fifth consecutive year. The american customer satisfaction index, the nation's only cross-industry measure of customer satisfaction, gives businesses science-based insights across the complete arc of the customer experience.
A study on customer satisfaction towards samsung tv national conference on innovative business practices in technological era 35 | page erode sengunthar engineering college, thudupathi, erode. Samsung electronics has reiterated its commitment to customer satisfaction in the area of technology innovation specifically, the company said it will continue to innovate in its products. A happy faithful samsung customer crushed samsung needs to make it right you are losing longtime customers they could care less about customer satisfaction or keeping you as a customer.
Samsung (857) ranks highest in customer satisfaction with clothes dryers for a second consecutive year, performing particularly well in ease of use, performance and reliability, styling/appearance, features, and price. Apple is the top company in the most recent american customer satisfaction index (acsi) determining the customer satisfaction ratings for household appliances and electronics in the united states. In a national survey of customer satisfaction, samsung smartphones largely beat out most iphone models on a scale of 0 to 100, samsung had the top-rated phone with the galaxy note 4, and three of. Customer satisfaction is a term frequently used in marketing it is a measure of how products and services supplied by a company meet or surpass the customer expectation.
Iphones are everywhere you look in the united states, but american customers are the most satisfied with a phone from samsung the galaxy note 5 leads the user satisfaction ranking in the. Samsung beat apple in a customer smartphone satisfaction survey, the american customer satisfaction index reported wednesday samsung's galaxy note 5 was the top-ranked smartphone in the 2016.
Samsung surges 7 percent to an acsi score of 81, beating apple in overall customer satisfaction for the first time, reads the release this means the iphone 6 wasn't on the list of phones. Samsung scored a 35 for customer loyalty, while apple managed a 28 both scores were above the industry benchmark of 19 where apple did better, however, was in customer service satisfaction. The carefully followed american customer satisfaction index (acsi) for cell phones recently reported that samsung rates higher than apple inc (nasdaq: aapl), particularly in the smartphone category.